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Portrait mdm-training

Beispiel eines Kommunikationstrainings-Programm

Companies in transition / teams in change processes in the areas of sales, communication, leadership and customer orientation

Trainings / seminars / workshops from a systemic perspective and in German / Italian. - now also VIRTUALLY

Optimal procedure

1. arrival (initial workshop)
What role do I play in my company's change process?
What experiences do I have in dealing with employees and customers?
What are my wishes and joys?
Where do I see my potential in relation to my work?
What worries me, shows my fears?

2. movement (training/seminars)
The training courses are adapted to the individual circumstances and topics of the company. Through mostly interactive and inductive training, the participants experience the developed topics at first hand. Practical transfer is therefore guaranteed and ensured by transfer tasks.

3. stabilization (quality assurance)
At intervals of a few weeks, the topics covered are reviewed either as an exchange of experiences (presentation of completed transfer tasks with refresher) or as coaching on the job. This gives the participants sustainability of what they have learned and motivation to put it into practice. Depending on requirements, mystery calls or shopping can also be carried out.

Offer

Company seminars - now also VIRTUALLY

General topics in customer service

Basic behavior in face-to-face contact with customers (general customer service)
Basic behavior on the phone (general customer service)
Training for inbound telephone consulting (e.g. call center, contact center)
Training for outbound telephone sales (e.g. call centers, contact centers)
General sales, communication and behavioral techniques for sales representatives
General sales, communication and behavioral techniques for office staff

Leadership training (train-the-trainer)

Training for managers

Team building

Supporting teams in their collaboration and communication (on request in a 100-year-old Ticino house with cooking event)

Communication

Recognize your own attitude
develop communicative methods based on your own personality
Contact search and contact tracing
Use different models as support

Communication for nursing staff

Self-efficacy through relaxed communication
authentic appearance

Body language and voice in sales

verbal and non-verbal language
Voice modulation on the telephone

Communication in the triangle (sales staff - service staff - customers)

different. mentalities, cultures and educational levels in communicative harmony
Representation of uniform company mission statements

Specials

Training courses in German and Italian

All participants in training courses receive a free certificate, a photo record of the documents, flipcharts and pinboards produced and an evaluation of the participant feedback.

The trainer Mariella De Matteis is characterized by a competent background. As an actress, presenter, bookseller and sales expert, she has many years of experience with people, in sales and in communication, whether as a telemarketer, in sales personnel management positions or as a trainer/coach. Her continuing education, further training as a sales coordinator, trainer with Federal Diploma of Higher Education, certified communication trainer NDS CHE and CAS Change Management/Organizational Development round off her profile perfectly. In 2019, she completed her training as a system. Coach at the CTAS. VIRTUAL training/coaching/seminars will also be offered from March 2020.

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All active training courses / courses / seminars at a glance

Communication - Company-specific seminars (in-house)	Order info
Team building - company-specific seminars (in-house)	Order info
Telephone - Company-specific seminars (in-house)	Order info
Sales - Company-specific seminars (in-house)	Order info

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147 Reviews on Ausbildung-Weiterbildung.ch

(5.4) Very good 147 147 Ratings

	Lecturers (5.6)
	Learning content (5.3)
	Training methodology (5.4)
	Infrastructure (5.5)
	Practical relevance (5.3)

Armin M. Basictraining

Ich fand das Seminar sehr angenehm, gleichzeitig hat man sich auch wohl gefühlt. Die Seminarleiterin hat uns das Gefühl gegeben, das wir wirklich fragen können, falls etwas unklar ist und dementsprechend hat Sie uns weiter geholfen. Das Seminar war auch abwechslungsreich, was mir persönlich sehr gefallen hat. Was mir aber leider gefehlt hat, waren praxisnahe Beispiele oder auch Rollenspiele.

Recommendation: Graduation: 2026

(4.0)

	Lecturers (5.0)
	Learning content (4.0)
	Training methodology (4.0)
	Practical relevance (3.0)

Reno M. Basictraining

Sehr sympathische Referentin, gute Inputs (brauchbar in der Praxis)

Recommendation: Graduation: 2026

(5.0) Very good

	Lecturers (6.0)
	Learning content (4.0)
	Training methodology (5.0)
	Practical relevance (5.0)

Simon L. Basictraining

Es war interessant zu sehen, auf was alles geachtet wird. Diesbezüglich ist es auch sehr schwierig definitive Punkte zu nennen. Im Grossen und Ganzen war die Schulung gut.

Recommendation: Graduation: 2026

(4.3)

	Lecturers (4.0)
	Learning content (5.0)
	Training methodology (4.0)
	Practical relevance (4.0)

Samuel G. Basictraining

Insgesamt ein gut organisiertes Seminar. Die Inhalte waren verständlich erklärt und für die Praxis relevant.

Recommendation: Graduation: 2026

(5.0) Very good

	Lecturers (5.0)
	Learning content (5.0)
	Training methodology (5.0)
	Practical relevance (5.0)

Samuele D. Basictraining

Das Seminar war sehr interessant, aber leider wurden die Themen nur oberflächlich behandelt, da die Zeit nicht ausreichte. Ich hätte es gut gefunden, wenn wir in der Gruppe auch Fallbeispiele durchgespielt hätten. Ausserdem hätte ich es gut gefunden, einen Einblick in die unterschiedlichen Persönlichkeiten und deren Erkennung am Telefon sowie den richtigen Umgang damit zu erhalten.

Recommendation: Graduation: 2026

(5.0) Very good

	Lecturers (5.0)
	Learning content (5.0)
	Training methodology (5.0)
	Practical relevance (5.0)

View all 147 reviews

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Certifications / Memberships / Qualifications:

Strengths: Seminars, trainings, workshops in German/Italian in D-CH and Ticino - NOW ALSO VIRTUAL - also team building (on request in Ticino house) - cooking events as supporting program or as team building process

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Advice & Contact

Do you have individual questions about your further training, your next career move or about our educational institute? Order our non-binding documents now and let us know your concerns.