The basics of service management, service strategies, service design, service operation, service transition, change management and continuous service improvement are the main topics of continuing education, further training to become an ITIL Service Manager, as well as preparation for ITIL V3 certification.

Participation in the ITIL V3 Expert (formerly ITIL Service Manager) certificate course requires at least two years of professional experience in the ICT and ICT-related environment, e.g. in the areas of communications, IT, technical services or similar areas. Please enquire with the provider.

The course for IT Infrastructure Library certification as ITIL Service Manager or ITIL Foundation V3 consists of two modules that build on each other and are attended consecutively. Participants learn the methods of process-oriented service management with optimal cost-benefit analysis in lectures, case studies, group work and demonstrations. Each of the two modules must be successfully completed and attended, but the ITIL Foundation V3 certification can only be completed after Module 2.

Training to become an ITIL Service Manager comprises around 72 lessons spread over six months. There are also several hours of self-study.

Training to become an ITIL Service Manager (now called ITIL V3 Expert or even V4) with the Service Management 1 and Service Management 2 modules, including certification fees, costs around CHF 2,600 - 3,000. Enquire directly with the providers.