Communication - Company-specific seminars (in-house) (Region Tessin):
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Address:
Zur Kesselschmiede 29
8400 Winterthur
mdm-training
(5.4) Very good 112 112 Ratings (96% )
mdm-training offers in-house trainings in Germany/Italy. In-house trainings as well as VIRTUAL trainings in the following areas
- Communication and behavior with customers
- Communication and behavior in a team
- Communication and behavior for nursing staff in care homes (esp. dementia)
- Telephone customer contact (Inbond)
- Sales (POS) and telephone sales (outbound)
- Team building and change processes (on request in a 100-year-old Ticino house with cooking event)

mdm-training's training philosophy is based on the themes of appreciation, empathy, individuality and the joy of doing.

In the interactive and mostly inductive training sessions, we not only work on technique, but also take a close look at motivational factors, joy and enthusiasm for our customers. Relief and passion thus come to the fore.

Sales staff and customer service managers of all kinds are trained in train-the-train modules and sensitized to constructive leadership.
Strengths: Seminars, trainings, workshops in German/Italian in D-CH and Ticino - NOW ALSO VIRTUAL - also team building (on request in Ticino house) - cooking events as supporting program or as team building process
Region: Aargau, Basel, Bern, Ostschweiz, Tessin, Zentralschweiz, Zürich
Sites: Winterthur, Gerra Gambarogno
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Certifications, Memberships, Qualifications:
AVCH
SVEB
Swiss Leaders
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Questions and answers

The content of a communication course can be of a very different nature and depends not least on the respective target group. For example, you can learn the basics of conversation techniques, conflict management and avoidance, as well as how to analyze personal communication patterns. Another communication course, on the other hand, can also provide you with voice, telephone and speech training, instruct you in conducting meetings and negotiations, teach you how to negotiate confidently, present yourself with self-assurance and train your rhetoric, use your body language in a targeted manner and react spontaneously. Another seminar may prepare you for argumentative interlocutors during meeting planning, show you how to listen actively, argue better, persuade and send out "I" messages to gain approval. Not every communication improvement course is the same, so you should ask all the providers you are interested in to send you the exact course content and learning objectives so that you can compare them. Choose the communication course that meets your personal expectations and provides you with the skills that you are still lacking, so that such a communication improvement course is actually worthwhile for you. If, on the other hand, you are looking for continuing education, further training in communication in the form of a Federal Professional Examination, Advanced Federal Professional Examination (AFPE) or a CAS, DAS or MAS, simply enter the search term "communication" in the search field and you will receive a list of possible communication courses.

The target groups for the individual communication courses are very different, depending on their focus. For example, communication courses can be aimed at people who are involved in mediating and arbitrating between people, whether privately or professionally, such as mediators or prospective mediators, for employees of public authorities, organizations and departments who have to come into contact with different ethnic, cultural or professional groups of people, for managers who want to speak more eloquently in front of others, for salespeople who want to appear more eloquent on the telephone and in face-to-face conversations, for consultants who want to respond better to customers or team leaders who want to work better together. Please enquire directly with the individual schools about the target groups and requirements for the various communication courses so that you can actually find the communication course that will bring you the optimum benefit in your professional or private life.

Natürlich ist für Firmen auch ein Kommunikation Kurs Online durchführbar. Viele zu vermittelnde Lerninhalte wie Grundlagen der Gesprächsführung, Kommunkationsmodelle, Kommunikationstechniken, herausfordernde Kommunikationssituationen bewältigen etc. können auch im Online-Unterricht behandelt werden. Gerade bei firmenspezifischen Seminaren ist es jeweils wichtig, dass nicht zu viele Mitarbeiter miteinander durch schulische Aktivitäten dem Arbeitsplatz fernbleiben. Bei einem Kommunikation Kurs Online kann jeder zu einer anderen Zeit sich weiterbilden. Dies lässt sich dann durch Trainingseinheiten in Kleingruppen ergänzen, um Kommunikationsübungen in der Praxis zu üben. Online ist also sicher auch eine gute Option für einen Kurs für Kommunikation.

You have the option of attending a communication course that only takes 1 or 2 days and in which you learn the basic skills of communication. It is best to choose a weekend seminar so that you don't lose any working time if that is your concern. Otherwise, many courses are also offered in the evenings and extend over several dates. In this way, if you have a little more time available, you can also attend a communication seminar over the course of a few weeks, which will provide you with more thorough training in all aspects of communication and is therefore also ideally suited to your professional work, for example as a therapist, social worker or coach.

In a communication training course you learn the following:

  • how communication can be the key to solutions thanks to the right conversation techniques
  • how to ensure mutual understanding between two parties at odds with each other
  • how communication training can reveal the problems of destructive communication
  • how to listen actively
  • how to use the right questioning techniques and verbal or non-verbal communication
  • how to use criticism constructively
  • how to prepare and conduct an interview
  • what the correct tone is in conversations
  • how to communicate properly with customers, superiors and employees

 

Of course, the content may vary slightly depending on the focus of the communication training course.

There is certainly also a specific rhetoric course as a communication course, because rhetoric is an important area of communication. The knowledge acquired in the communication course will benefit graduates in negotiations, sales talks, when dealing with colleagues and in their private lives. Afterwards, they will rethink their previous behavior in all areas of life to see if there are differences in how they perceive themselves and how others perceive them. Rhetoric courses as communication courses allow you to recognize potential for improvement in the areas of communication and rhetoric in everyday life. After a communication rhetoric course, you will be able to better assess other people and recognize and react to other people's rhetorical techniques. This leads to a more self-confident appearance and better effectiveness in presentation situations.

As a rule, you will get a lot out of a communication course, provided you engage with what is being said and take an active part in the lessons. You learn in a very practice-oriented way with a series of exercises and role plays, so that you are not just a passive listener, but internalize what you have learned through experience and trial and error. In a communication course, you will be given the skills and knowledge you need to act, lead and intervene in a wide variety of situations in a considered manner without appearing pushy and assertive.

Conflict management courses should be attended for the following reasons:

  • Learning how to resolve conflicts better
  • Recognizing conflicts as opportunities in the future
  • Being able to tackle conflicts constructively in the future
  • Learning to develop solutions that are acceptable to both sides

In a non-violent communication course you learn:

  • express yourself honestly and clearly while paying attention to the other person
  • Resolve tense situations at work and in everyday life more efficiently
  • change your own automatisms from a pure reaction to a conscious action
  • Pausing and reflecting to develop a needs-oriented language - can be linked to your own communication style

A non-violent communication (NVC) course is suitable for anyone who would like to try it out, with or without previous experience.

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Hilfe bei der Wahl des passenden Seminar- oder Trainingsanbieters.

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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