Which tasks appear in Head of Technical Customer Service job advertisements and how often? What is required?

Advertisements for Head of Technical Customer Service jobs contain all the requirements that a company places on new employees for the vacant job profile. Jobseekers will find all the important information about the vacancy in the job advertisements, such as

  • the activities
  • the employer's requirements (previous education, professional experience, personal skills and characteristics)
  • Further employer information

This information on the Head of Technical Customer Service job varies from company to company. We have collected the information from the relevant job advertisements from various recruitment agencies, looked at it and compiled it for you*:

 

Different job titles:

  • Head of Technical Customer Service (and Service)
  • Service manager
  • Technical Support Manager, Technical Support Manager
  • Customer service manager
  • Head of Customer Support
  • Service Manager
  • Technical Service Manager, Technical Service Manager
  • Customer service manager
  • Head of After-Sales Service
  • Technical Customer Service Manager
  • Customer Support Manager
  • Head of Service and Maintenance
  • Support Team Lead
  • Head of Technical Support
  • Technical Customer Service Coordinator, Technical Customer Service Coordinator
  • Head of Technical Customer Service

 

Distribution of the individual activities in a Technical Customer Service Manager job:

Strategic management: responsibility for organization, process optimization, quality and further development of services

 approx. 40% of the time

Personnel and operational management, deployment planning, training

 approx. 20% of the time

Technical and administrative support for service and installation personnel, contact person for office and field service, preparation of cost estimates, processing of complaints

 approx. 40% of the time

Requirements mentioned in job advertisements for a Head of Technical Customer Service job

Professional requirements
  • Completed basic commercial or technical training with further commercial training
  • Completed further training as Head of Technical Customer Service with a federal diploma
  • Several years of professional experience
Specialist knowledge for a Head of Technical Customer Service job
  • Experience in customer service, technical services, repairs
  • Fluent written and spoken German
  • Good knowledge of English and French
  • Sound knowledge of MS Office
  • Category B driving license
Personal characteristics
  • Leadership skills and team management
  • Customer orientation and excellent communication skills
  • Problem-solving and decision-making skills
  • Organizational skills and high multitasking ability
  • Resilience and stress resistance as well as flexibility and adaptability
Other Head of Technical Customer Service Job

Technical understanding, IT and communication skills, i.e. Depending on the industry and the company's products or services, the Head of Technical Support and Service should have in-depth technical knowledge. Familiarity with customer service software, CRM systems, databases and industry specific software where applicable is important. The ability to communicate clearly and effectively, both verbally and in writing, is relevant to interact with customers, team members and other departments.

Here you will find informative links on the subject of job advertisements and job searches:

*The information listed here comes from a specific ad hoc study to give you a unique insight into the job market and desired employment. So that you know what is currently required in a Head of Technical Customer Service job.

Schools with training Head of Technical Customer Service Job