This is followed by further training as a healthcare administrator, which leads to a professional examination as a specialist in healthcare institutions. There is also a training course for specialists in healthcare institutions, which concludes with a federal professional examination. Those who pass this examination then have a federal certificate.

The requirements for training as a healthcare administrator are

• At least two years of professional experience at the time of the examination date (basic training is taken into account)
• Good written and spoken German (level C1)
• Recommended: Basic Windows user knowledge (Word, Excel, Power Point, Outlook)

However, the requirements may vary depending on the school and should therefore be checked before applying.

Training to become a healthcare administrator takes between six months and one year. It takes place on a part-time basis. It ends with the qualification "Healthcare administrator edupool (co-sponsored by H+ Bildung)". Ask your educational institute about the duration before registering.

The following skills are required for the job of healthcare administrator:

• Knowledge of the relevant legal foundations in the healthcare sector
• Know the players, roles and their tasks and competencies in the healthcare system
• Maintain an overview of services / tariffs, service providers / cost units, patient / insured customer
• Basic knowledge of the four most important social insurance schemes in the healthcare sector
• Know conversation techniques
• Apply correspondence rules competently and efficiently

Healthcare clerk jobs include:

• complete administrative tasks related to case processing
• Giving information to patients
• Educate internal and external partners
• Actively apply sound basic knowledge in administrative matters in the healthcare sector
• Include legal framework conditions in your work

Healthcare administrator training is aimed at the following people:

• Administrative employees of hospitals, nursing homes, REHA, psychiatry or medical centers
• Administrative employees in insurance companies, cantonal offices or health organizations
• Medical practice assistant (MPA)
• Spitex employees
• Dental hygienist
• Pharmacy specialist
• Transition from nursing and paramedical professions
• People who are interested in the healthcare sector

Vacancies for healthcare administrators require the following skills:

• Legal foundations Knowledge
• Knowledge of players and responsibilities in the healthcare sector
• Basic knowledge in insurance
• Knowledge tariffs
• Communication skills
• Sound PC skills
• Independent, service-oriented and structured way of working
• Fluent written and spoken German, knowledge of foreign languages desirable
• Reliable, flexible, team-oriented and resilient personality
• Ability to think in a networked way and flair for numbers
• Readiness for change

An edupool healthcare clerk training course costs around CHF 5,000. Members of the Zurich Commercial Association generally receive a 10% discount on the course costs. Make sure you find out the exact costs and the services included before you register.