Public seminars can be attended as telephone training by any private individual who wants to further their professional development in this area and, for example, wants to acquire new skills for a future job or wants to practice making professional telephone calls for their current position. In-house seminars, on the other hand, are not open to the public, but take place as internal telephone training for a single company and some of its employees. The company decides which employees are to be trained, for how long and on which topics and has the training provider put together a tailor-made training program. In this case, the costs for this telephone seminar are borne by the company wishing to have further training, not the employees themselves.

Telephone training courses train professional and successful telephoning at a professional level, for example to improve complaint management or sales, to win new customers or to be able to offer services. However, such training is not suitable for private individuals who have problems with telephoning in their everyday lives, who may not have the confidence to call unknown people or to present their concerns accurately. In such a case, a seminar in communication, personality development or rhetoric is far more suitable. You can find these offers on our homepage under the heading "Seminars for private individuals".