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Customer service advisor in the automotive industry

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Are you looking to train as a customer service advisor in the automotive industry? - Here you will find suitable schools as well as further information, tips and resources for further training.

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Customer service advisor in the automotive industry with a federal certificate: For service-oriented, communicative personalities

As a customer service advisor in the automotive industry (AKB), you are the link between the company and your customers. You advise your workshop customers competently on all questions relating to service work and repairs to their vehicles and are responsible for both administrative and technical matters. Automotive customer service advisors arrange appointments for repairs or servicing, make diagnoses and plan orders.

Are you interested in further training in this area and are you looking for a federally recognized training course? Then the professional examination for customer service advisors in the automotive industry with a federal certificate could be just the right training measure for you. A preparatory course that prepares you for this final examination lasts around 3 to 4 semesters, i.e. 1.5 to 2 years, and is particularly suitable for people who already have a federal certificate of proficiency (EFZ). It is particularly suitable for people who already have a Federal Certificate of Competence (EFZ) as an automotive mechatronics technician (formerly vehicle electrician-electronics technician or car mechanic), as a retail trade specialist in automotive parts logistics, as an automotive specialist (formerly car mechanic) or also have a certificate of competence as a businessman or businesswoman.

During your training to become a customer service advisor in the automotive industry with a federal certificate, you will learn about key topics such as administration, IT, order management, quotations, costing, accounting, human resources and organization, insurance, law, economics, retail, marketing, work techniques and communication, so that you are well prepared for your future professional life and act fairly towards the customer but always with a view to the profitability of your business. The best way to find out about the admission requirements, modules, prices and specific dates for this automotive customer advisor course is to contact the relevant schools for further training in the automotive industry.

Questions and answers

Graduates of the continuing education, higher education, further training in the automotive industry obtain the qualification "Automotive Sales Consultant with Federal Diploma of Higher Education".

For customer service advisors in the automotive industry, there is a continuing education, further training program that prepares them for the Federal Diploma of Higher Education (FPE) for the Federal Diploma of Higher Education as an automotive sales advisor.

A total of eight modules must be passed before the Federal Professional Examination for Customer Service Advisors in the Automotive Trade. These are

 

  • Sales psychology and personality development
  • Sales methodology and sales communication
  • Administration and IT
  • Accounting
  • Work and company organization
  • Marketing and trade
  • Law and insurance
  • Sales-related product knowledge

The continuing education, further training to become an automotive service advisor takes four semesters. The preparatory course for the Federal Professional Examination for Automotive Service Advisors is completed on a part-time basis. Find out more directly from the providers using our contact form.

Persons with a Federal Diploma of Higher Education in the automotive sector, a Federal Diploma of Higher Education with a corresponding technical focus or an equivalent qualification are eligible for the FPE as a customer service advisor in the automotive sector (now automotive service advisor). This requires at least three years of professional experience in the automotive sector - including at least one year in the customer service department of a company in the automotive industry.

Overview of providers for Customer service advisor in the automotive industry

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

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Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Overview of providers for Customer service advisor in the automotive industry

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Overview of providers for Customer service advisor in the automotive industry

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Address:
Wölflistrasse 5
3006 Bern
Swiss Automobile Industry Association (AGVS)
The Auto Gewerbe Verband Schweiz (AGVS), founded in 1927, sees itself as a dynamic and future-oriented industry and professional association for Swiss garage owners. Around 4000 small, medium-sized and larger companies, brand representatives and independent businesses are members of the AGVS.

Working in a fascinating world
People who work in the automotive industry operate in a fascinating world: powerful engines, tuned sports cars, fuel-efficient hybrid cars, state-of-the-art trucks. But that's not all. There is a car to suit every need. That's why the automotive industry is ahead in many areas of automotive technology.

We take care of 5.5 million vehicles
But building vehicles is only one thing. It is just as important to maintain and repair the 5.5 million vehicles in Switzerland. The 5200 garages are responsible for this. 4000 of them belong to the professional and industry association AGVS. They have 39,000 employees. Of these, 8500 are apprentices. Because the mobility of people and goods is increasing, garages will continue to need many good professionals in the future - people like you.
Region: Aargau, Basel, Bern, Ostschweiz, Westschweiz, Zentralschweiz, Zürich
Sites: Basel, Bern, Biasca, Biel/Bienne, Burgdorf, Chur, Fribourg, Lenzburg, Luzern, Petit Lancy, Sion, St. Gallen, Thun, Weinfelden, Winterthur, Yverdon-les-Bains, Ziegelbrücke, Zug, Zürich
Next start date
Bern
8/28/2025
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In addition to your professional activity, you can complete continuing education, further training as an automotive sales consultant (FPE) and thus acquire a federally recognized certificate that opens up a wide range of career opportunities. The continuing education course lasts two semesters, i.e. one year.

The aim of further training to become a car sales advisor is not only to pass the professional examination (BP) and obtain a federal certificate, but above all to ensure that you will be able to apply the knowledge gained in the course in a targeted manner in your day-to-day work. For this reason, you will receive extensive training on various topics in preparatory courses, which will help you to deal with customers appropriately and successfully during your working hours. For example, you will learn how to develop your personality and self-confidence. You will learn about sales psychology and sales methodology, how a successful sales pitch should be conducted and which communication tools you should use. You will also acquire product knowledge, as well as knowledge about accounting, business and work organization, insurance and legal principles, marketing and administration.

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