Sie befinden sich hier: Industry / Trade / Technology / Design > Machinery industry and vehicles > Automotive Sales Consultant (BP)

Customer service advisor in the automotive industry

to providers
(1) Infos, tips & tests Video stories
(1)

Are you looking to train as a customer service advisor in the automotive industry? - Here you will find suitable schools as well as further information, tips and resources for further training.

Would you like personal advice on the training courses on offer? Contact the provider of your choice via the "Free information on the topic..." button - without obligation, quickly and easily.

Download checklists

Checklist «Finding the right further training» » download here

Checklist «Choosing the right school» » download here

Customer service advisor in the automotive industry with a federal certificate: For service-oriented, communicative personalities

As a customer service advisor in the automotive industry (AKB), you are the link between the company and your customers. You advise your workshop customers competently on all questions relating to service work and repairs to their vehicles and are responsible for both administrative and technical matters. Automotive customer service advisors arrange appointments for repairs or servicing, make diagnoses and plan orders.

Are you interested in further training in this area and are you looking for a federally recognized training course? Then the professional examination for customer service advisors in the automotive industry with a federal certificate could be just the right training measure for you. A preparatory course that prepares you for this final examination lasts around 3 to 4 semesters, i.e. 1.5 to 2 years, and is particularly suitable for people who already have a federal certificate of proficiency (EFZ). It is particularly suitable for people who already have a Federal Certificate of Competence (EFZ) as an automotive mechatronics technician (formerly vehicle electrician-electronics technician or car mechanic), as a retail trade specialist in automotive parts logistics, as an automotive specialist (formerly car mechanic) or also have a certificate of competence as a businessman or businesswoman.

During your training to become a customer service advisor in the automotive industry with a federal certificate, you will learn about key topics such as administration, IT, order management, quotations, costing, accounting, human resources and organization, insurance, law, economics, retail, marketing, work techniques and communication, so that you are well prepared for your future professional life and act fairly towards the customer but always with a view to the profitability of your business. The best way to find out about the admission requirements, modules, prices and specific dates for this automotive customer advisor course is to contact the relevant schools for further training in the automotive industry.

Questions and answers

Persons with a Federal VET Diploma or comparable qualification and at least two years of professional experience in Swiss automotive sales or persons without one of these qualifications with at least seven years of professional experience in Switzerland, four of which must be in automotive sales, are eligible for the FPE as a customer service advisor in the automotive trade. In addition, they must have completed all the required modules or have a certificate of equivalence.

A total of eight modules must be passed before the Federal Professional Examination for Customer Service Advisors in the Automotive Trade. These are

 

  • Sales psychology and personality development
  • Sales methodology and sales communication
  • Administration and IT
  • Accounting
  • Work and company organization
  • Marketing and trade
  • Law and insurance
  • Sales-related product knowledge

The continuing education, customer service advisor in the automotive industry takes two semesters.

For customer service advisors in the automotive industry, there is a continuing education, further training program that prepares them for the Federal Diploma of Higher Education (FPE) for the Federal Diploma of Higher Education as an automotive sales advisor.

Graduates of the continuing education, higher education, further training in the automotive industry obtain the qualification "Automotive Sales Consultant with Federal Diploma of Higher Education".

Overview of providers for Customer service advisor in the automotive industry

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Overview of providers for Customer service advisor in the automotive industry

Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»
Overview of providers for Customer service advisor in the automotive industry

Haven't found the right training or further education yet? Benefit from educational advice now!

Further training is not only important in order to maintain or increase professional attractiveness, investing in training or further training is still the most efficient way to increase the chances of a pay rise.

The Swiss education system offers a wide range of individual training and further education opportunities - depending on your personal level of education, professional experience and educational goals.

Choosing the right educational offer is not easy for many prospective students.

Which training and further education is the right one for my path?

Our education advisory team will guide you through the "education jungle", providing specific input and relevant background information to help you choose the right offer.

Your advantages:

You will receive

  • Suggestions for suitable courses, seminars or training programs based on the information you provide in the questionnaire
  • An overview of the different levels and types of education
  • Information about the Swiss education system

We offer our educational counseling in the following languages on request: French, Italian, English

Register now and concretize your training plans.

Sofort zur richtigen Weiterbildung

Address:
Wölflistrasse 5
3006 Bern
Swiss Automobile Industry Association (AGVS)
The Auto Gewerbe Verband Schweiz (AGVS), founded in 1927, sees itself as a dynamic and future-oriented industry and professional association for Swiss garage owners. Around 4000 small, medium-sized and larger companies, brand representatives and independent businesses are members of the AGVS.

Working in a fascinating world
People who work in the automotive industry operate in a fascinating world: powerful engines, tuned sports cars, fuel-efficient hybrid cars, state-of-the-art trucks. But that's not all. There is a car to suit every need. That's why the automotive industry is ahead in many areas of automotive technology.

We take care of 5.5 million vehicles
But building vehicles is only one thing. It is just as important to maintain and repair the 5.5 million vehicles in Switzerland. The 5200 garages are responsible for this. 4000 of them belong to the professional and industry association AGVS. They have 39,000 employees. Of these, 8500 are apprentices. Because the mobility of people and goods is increasing, garages will continue to need many good professionals in the future - people like you.
Region: Aargau, Basel, Bern, Ostschweiz, Westschweiz, Zentralschweiz, Zürich
Sites: Basel, Bern, Biasca, Biel/Bienne, Burgdorf, Chur, Fribourg, Lenzburg, Luzern, Petit Lancy, Sion, St. Gallen, Thun, Weinfelden, Winterthur, Yverdon-les-Bains, Ziegelbrücke, Zug, Zürich
Download info

Diese Lehrgänge könnten Sie auch interessieren:

Automotive Workshop Coordinator (BP) Automotive diagnostician (BP) Real estate marketer (BP) (formerly real estate agent (BP)) Road worker (BP) Sales Specialist (FPE) (formerly Sales Coordinator (FPE)) Trainer (BP)

Schulen mit zertifizierter Bildungsberatung

Attraktive Services für SKO Mitglieder

Kostenlose Services

» Bildungsberatung (Wert: CHF 150.–)
Bildungs- und Businessratgeber (Wert: CHF 175.–)

» Rabatte

Attraktive Rabattierungen seitens der Bildungsanbieter.

Massgeschneiderte Bildungsangebote

Ohne grossen Zeitaufwand den besten Trainer, Coach oder Schulungsanbieter finden

Bildungsangebot Schweiz

Aus über 700 Bildungsanbietern das richtige Bildungsangebot finden