Customer service training: education, training, information and providers
Are you looking for training or education on the subject of technical customer service? - Here you will find suitable schools as well as further information, tips and resources for further training.
Would you like personal advice on further training customer service? Contact the provider of your choice via the "Free information on the topic..." button - without obligation, quickly and easily.
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Would you like to make a career in the technical service department of your company with customer service training?
Technical customer service is an important part of the overall development of a product and therefore of the entire company. By increasing the service life and range of use of machines and systems, customers can be guaranteed maximum added value. This is achieved in particular through the services provided by the manufacturer or distributor of the plant and machinery in question. A company's technical service department needs competent and experienced specialists and managers with comprehensive technical and organizational knowledge. The Technical Customer Service Specialist course (BP) and the Technical Customer Service Manager course (HFP) are aimed at experienced technicians who wish to expand their skills in the technical and management sector and take on more responsibility within the service department in the future.
In the customer service training course, participants learn how to coordinate and plan the various services. They are the first point of contact for customers as well as for subordinate employees and train new team members. They are responsible for planning the deployment of technicians in the team, scheduling spare parts and the necessary materials as well as reporting. The managers also take on tasks in the area of service marketing and can draw on solid basic knowledge in the areas of law and finance.
If you would like to find more information about the courses, the large Swiss education portal lists all the important training courses on the subject of customer service. Order detailed information brochures and helpful guides free of charge and without obligation.
Questions and answers
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