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Head of Technical Customer Service / Service (HFP)  (Region Zentralschweiz):
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Address:
Wiesenstrasse 26
5400 Baden
ABB Technikerschule
Your educational partner for practical continuing education - for a professional future with prospects. ABB Technikerschule is a federally recognized higher technical college for technology, IT, business and management located in Baden and Sursee and trains around 600 students from 330 different companies.

Digitalization and state-of-the-art technology are not only taught here, but also experienced and actively applied in our well-equipped laboratories. With advanced tools such as the mobile basic learning platform, we provide students with in-depth specialist knowledge and interdisciplinary skills so that they are equipped with the latest technology to meet the challenges of industrial practice.

We are a public, market- and performance-oriented educational institution in higher vocational education and training and offer technically trained, ambitious professionals extra-occupational training courses, postgraduate studies and future-oriented continuing education formats.
Region: Aargau, Zentralschweiz, Zürich
Sites: Baden, Sursee
Next start date
Baden
4/26/2025
Next info event
Online
12/10/2024
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Questions and answers

The continuing education,, further training to become a qualified technical customer service manager takes place within two years of professional experience.

After passing the higher professional examination, graduates are awarded the federal diploma "Certified Head of Technical Customer Service / Service".

Graduate managers of technical customer service / service work in trading and production companies and usually manage an assembly department, a service department or technical customer service.

Persons with a Federal Diploma of Vocational Education and Training (Federal VET Diploma) or a comparable qualification who also have at least five years of professional experience in technical customer service, at least three years of which must be in a management position, are admitted to the Advanced Federal Professional Examination (AFPE) for Technical Customer Service Managers.

The examination for the diploma in Head of Technical Customer Service comprises five parts: "Service management, corporate management, economics"; "Personnel development and personnel management"; "Company organization and law" are tested both practically and in writing and orally, "Customer relationship and product management" in writing and orally and "Work techniques and communication" in writing and practically.

Overview of providers for Head of Technical Customer Service

Info, tips and tests for "Head of technical customer service (HFP)"

Will I be admitted to further training to become a technical customer service manager with a federal diploma? What will I learn there? Will I pass the higher professional examination?
» Self-test: Is this training course right for me?
How can I finance my continuing education? How can I benefit from federal subject funding?
» SERI Federal contributions for continuing education for professional examinations and higher professional examinations
What is required in the Head of Technical Customer Service job? How are the activities divided up?
» Information from job advertisements
Overview of providers for Head of Technical Customer Service

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Overview of providers for Head of Technical Customer Service

Educational counseling online

Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»

Haven't found the right training or further education yet? Benefit from educational advice now!

Further training is not only important in order to maintain or increase professional attractiveness, investing in training or further training is still the most efficient way to increase the chances of a pay rise.

The Swiss education system offers a wide range of individual training and further education opportunities - depending on your personal level of education, professional experience and educational goals.

Choosing the right educational offer is not easy for many prospective students.

Which training and further education is the right one for my path?

Our education advisory team will guide you through the "education jungle", providing specific input and relevant background information to help you choose the right offer.

Your advantages:

You will receive

  • Suggestions for suitable courses, seminars or training programs based on the information you provide in the questionnaire
  • An overview of the different levels and types of education
  • Information about the Swiss education system

We offer our educational counseling in the following languages on request: French, Italian, English

Register now and concretize your training plans.

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