Head of Technical Customer Service: training, overview of schools, information, self-test

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Are you looking for training to become a technical customer service manager? - Here you will find suitable schools as well as further information, tips and resources for further training.

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Gain management and specialist skills in a training course to become Head of Technical Customer Service

The Head of Technical Customer Service course is a higher professional examination and is primarily aimed at trained specialists with several years of professional experience, including as a manager, in technical customer service and service. The qualification is completed after the two-year, cross-industry, part-time training with the federal higher professional examination.

During the course, participants acquire all the skills they need to take on management functions and project management tasks in a wide range of retail, production or service companies. Trained technical customer service managers have management responsibility in the service department and are available to advise customers on all matters. They are responsible for ensuring smooth customer service in terms of the functionality, maintenance, regular inspections and repair of machines, equipment and systems.

The Technical Customer Service Manager course is therefore a very wide-ranging course and offers comprehensive training so that participants can later manage successful customer service and service departments thanks to their comprehensive knowledge and sound skills.

Would you like to find out more about this interesting further education opportunity? Are you looking for exact course dates, cost overviews and addresses of renowned schools? Here at Ausbildung-Weiterbildung.ch you can quickly and directly find numerous worthwhile training opportunities at a glance. Order free and non-binding information brochures today and take the next step in your career.

Questions and answers

After passing the higher professional examination, graduates are awarded the federal diploma "Certified Head of Technical Customer Service / Service".

Persons with a Federal Diploma of Vocational Education and Training (Federal VET Diploma) or a comparable qualification who also have at least five years of professional experience in technical customer service, at least three years of which must be in a management position, are admitted to the Advanced Federal Professional Examination (AFPE) for Technical Customer Service Managers.

Graduate managers of technical customer service / service work in trading and production companies and usually manage an assembly department, a service department or technical customer service.

The examination for the diploma in Head of Technical Customer Service comprises five parts: "Service management, corporate management, economics"; "Personnel development and personnel management"; "Company organization and law" are tested both practically and in writing and orally, "Customer relationship and product management" in writing and orally and "Work techniques and communication" in writing and practically.

The continuing education,, further training to become a qualified technical customer service manager takes place within two years of professional experience.

Info, tips and tests for "Head of technical customer service (HFP)"

Will I be admitted to further training to become a technical customer service manager with a federal diploma? What will I learn there? Will I pass the higher professional examination?
» Self-test: Is this training course right for me?
How can I finance my continuing education? How can I benefit from federal subject funding?
» SERI Federal contributions for continuing education for professional examinations and higher professional examinations
What is required in the Head of Technical Customer Service job? How are the activities divided up?
» Information from job advertisements

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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Toplisting
Address:
Wiesenstrasse 26
5400 Baden
ABB Technikerschule
Your educational partner for practical continuing education - for a professional future with prospects. ABB Technikerschule is a federally recognized higher technical college for technology, IT, business and management located in Baden and Sursee and trains around 600 students from 330 different companies.

Digitalization and state-of-the-art technology are not only taught here, but also experienced and actively applied in our well-equipped laboratories. With advanced tools such as the mobile basic learning platform, we provide students with in-depth specialist knowledge and interdisciplinary skills so that they are equipped with the latest technology to meet the challenges of industrial practice.

We are a public, market- and performance-oriented educational institution in higher vocational education and training and offer technically trained, ambitious professionals extra-occupational training courses, postgraduate studies and future-oriented continuing education formats.
Region: Aargau, Zentralschweiz, Zürich
Sites: Baden, Sursee
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