ITIL 4 Foundation exam: schools, courses, information

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Are you looking for a provider of further education or training for the ITIL Foundation exam?

Here you will find a selection of schools, courses and seminars. Simply order comprehensive information on the ITIL v4 exam online from the course provider of your choice by clicking on the "Free information on the topic..." button - without obligation and without commitment.

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ITIL 4 Foundation exam: For professional IT management

The ITIL 4 Foundation exam serves to clearly demonstrate your specialist knowledge. Anyone who successfully completes this exam, i.e. the course, is an absolute professional in IT management. Graduates of the ITIL exam know how to systematize and professionalize IT services. ITIL is a world-leading framework for the management, planning and coordination of services, which contributes significantly to the quality and efficiency of their organization. The internationally recognized compilation of best practices in service management is independent of the manufacturer. Customers can always rely on a stable or even increasing quality of results.

The concept is based on processes such as the service provider's strategy, the recording of customer requirements and ongoing optimization. ITIL is therefore considered the industry standard for all service organizations such as human resources, marketing, IT, facility management or field management. The focus - especially with ITIL v4 - is on the entire value chain. The optimal interlinking of all elements should create value, which is why the framework was given the name Service Value System. In the rapidly changing digitalization and technologies within the VUCA world and the fourth industrial revolution, ITIL enables efficient networking of processes, resources and work steps - always agile and holistic.

In order to enable sound service management, graduates of the ITIL 4 Foundation exam must understand the following principles, which are decisive within the value chain:

  • The focus is always on value creation, every action should contribute to this
  • All good practices should be retained and optimized where necessary
  • Develop repetitively, in regular small steps, in order to remain agile
  • Pushing collaboration, communication and transparency internally and externally
  • Think and act holistically and take responsibility from A-Z
  • Keep every process, every tool and all resources and activities simple and practical to enable efficient value creation
  • Save errors, time and resources by reducing manual work and promoting optimization and automation.

If you would like to take the ITIL 4 Foundation exam, simply order detailed information about the course from the provider of your choice - free of charge and without obligation.

Questions and answers

People who would like to take part in a course in preparation for the IT Infrastructure Library - ITIL Foundation exam do not need any special prior knowledge. An interest in IT processes and basic IT knowledge are usually sufficient. However, there are occasionally training providers who expect their course participants to complete preliminary courses, such as an interactive simulation, in order to really grasp the ITIL process framework. You can obtain more information on this directly from the schools via the contact form.

If you want to complete an ITIL Foundation exam, you will prepare for this exam in a seminar and complete it on the last day of the course. You will then receive certification.

After an introduction to the topic of ITIL Service Management, a definition of service and basic understanding, participants in a training course are then taught the basic competencies in preparation for the ITIL Foundation exam, which include Utility and Warranty, Resources and Capabilities as well as Service Model, Service Packages, Role, Functions and Processes. Participants also learn about the phases, processes and functions of the service lifecycle before focusing on the scope, objectives, terminology and definitions, basic concepts, key principles and processes of the service strategy phase of the core areas of service strategy, service design, service transition, service operation and continual service improvement.

Consultants, project leaders, managers and process managers who deal intensively with IT service management and want to contribute to the optimization of IT benefits in the company are addressed for a preparation course for the ITIL Foundation exam. In addition to IT specialists (IT consultants, IT advisors, IT coordinators, IT managers, IT employees), this also includes IT service providers, managing directors and business economists.

Most training providers offer preparation courses for the ITIL Foundation exam that last two full days. Find out more about the individual offers.

The ITIL Foundation exam itself costs CHF 220 (as of 2018), but the exam fees are usually already included in the course costs.

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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Do you work in IT service management and are you interested in increasing the value of IT for your company? Then the ITIL 4 Foundation training is just right for you!

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